Contrast Anerley

1. Trouble booking as a new user

If you’ve just created an account but see the error “email already in use” when trying to book, please download the Octiv app and log in using the same details you used when registering for your intro session.

👉 Note: Sessions cannot be booked less than 8 hours in advance.

If you’d like to book within 8 hours of the session start time or you’re still unable to access your account through the app, please contact us directly and we’ll help you book.

2. Can’t access your account after a while

If you tried our sauna in the past but can no longer log in, it may be because your account was automatically deactivated (this can happen if you haven’t visited us in over a month). The booking platform we use charges per active client, and as a small business we keep accounts inactive to manage costs.

If this happens, please get in touch with us and we’ll quickly reactivate your account so you can book again.

60 minutes

We have a 24 hour cancellation policy that is embedded into our booking system.

Memberships are necessary to build a trustworthy, safe community so we are happy to offer that, but we also offer drop ins.

We have considered it, but unfortunately no. They go hand in hand here and trying to make it differently it would create a logistical burden.

It depends on how many sessions you would like, but memberships starts at minimum 4 sessions per month.

Yes, please! ALL SLOTS NEED TO BE BOOKED AT LEAST 8 HOURS AHEAD, FOR SHORT NOTICE APPOITMENTS PLEASE TEXT US. We are a local business with a small capacity of only 3 people per slot and maximum sauna capacity 6 people, so booking in advance is best to make sure you have a spot but also to organise the business.

Sauna rules and regulations include:

• Shower: Shower before entering the sauna to rinse off sweat and to avoid germs and bacteria 

• Towels: Use a towel to sit or lie on to keep your skin from the hot wood and to avoid germs and bacteria 

• Food and drink: Avoid going to the sauna on an empty stomach or after a heavy meal 

• Time limit: Limit your time in the sauna to 15 minutes or less 

• Leave if uncomfortable: Leave the sauna immediately if you feel dizzy, nauseous, lightheaded, or uncomfortable 

• No electronics: Don't bring electronics into the sauna 

• No strong fragrances: Don't wear strong fragrances into the sauna 

• No loud talking: Avoid loud or excessive talking in the sauna 

• No glass or metal: Don't bring glass or metal bottles into the sauna 

• No flammable materials: Don't bring flammable materials like newspapers or magazines into the sauna 

• No shaving: Shaving in the sauna is not allowed 

• No children: Some saunas don't allow children under 16 

• No stretching or exercising: Don't stretch or exercise in the sauna, as it can stress your body and make others uncomfortable 

• Doctor's consent: If you have a chronic illness, you should get your doctor's consent before using the sauna 

Cold plunge rules and regulations:

• Temperature

  The water temperature should be between 10–15°C, as colder temperatures can increase the risk of stress on the body. 

• Time

  Beginners should start with a short plunge of 30 seconds to a minute, and gradually increase the time. You can safely work up to 5–10 minutes in cold water, but staying in for longer than 30 minutes can lead to hypothermia. 

• Recovery

  After a cold plunge, you should warm up slowly. You can have warm clothes ready. 

• Safety

  You should not go cold plunging alone, when you're sick, or if you have other medical conditions. People with Raynaud's phenomenon, which causes decreased blood flow to the fingers, should avoid cold plunging. 

• Fit

  Cold plunging is generally safe for people who are reasonably fit and have no history of arrhythmias, high blood pressure, diabetes, poor circulation, or heart problems. 

The sauna is built to hold 6 people at the same time, but we want everyone to be comfortable so we have decided to stay at 5 people maximum.

No, we do not. It is a small capacity sauna and that would complicate the schedule and make some times inaccessible. But we do offer private groups, you can hire the sauna by the hour.